Home About Consulting & Training Articles The Book Contact & Media Enquiries

Add Some Disney Magic into Your Business!

Discover how to sprinkle a touch of Disney's enchanting magic into your business.
Learn actionable strategies to elevate customer experiences, build brand loyalty,
and create a business that not only stands out but captivates, just like Disne does.

Customer journey map showing waiting touchpoints
The Disney Principle: Queue Management as Experience Design

The Art of the Magical Queue: 
How Disney Makes Waiting Feel Like Winning

There's a peculiar sort of madness that overtakes otherwise rational adults when they visit a Disney park.

They'll cheerfully...

Continue Reading...

Categories

All Categories business strategy business theatre complaint recovery customer experience customer loyalty customer psychology customer retention customer service disney business lessons disney pricing strategy employee management employee training first impressions handling complaints how to charge premium prices leadership marketing operations partnerships personalisation premium pricing premium pricing psychology pricing principles of pricing queue management roy disney service excellence service standards setbacks and failures small business strategy storytelling strategy value-based pricing walt disney walt's way walt's way book why disney is so expensive

Andrew Lock

Author, Speaker, Disney Expert

Andrew Lock is the top-rated Disney speaker in the world, providing the perfect blend of actionable tips with inspiration and motivation.

GRAB THE FREE GUIDE:

7 Disney Secrets to Skyrocket Your Customer Service
& Create a More Magical Experience

Learn the secrets to smarter marketing, Disney style, with this FREE downloadable guide...

You're info is safe. We'll never spam you or sell your contact info.